The Director position will be responsible for leading the Network Support Operations organization which includes such functions as National Network Operations Center, Incident, Problem, Change and Release Management, and Project Management for Core Operations. The position will develop, lead and align the execution of both short term tactical initiatives and long-term strategies which will facilitate the organization’s ability to meet or exceed key service metrics. The Director will exhibit insight, innovation, and leadership to drive multiple strategies resulting in continuously improving quality and customer experience satisfaction.
Director of Network Support Operations
The Director position will be responsible for leading the Network Support Operations organization which includes such functions as National Network Operations Center, Incident, Problem, Change and Release Management, and Project Management for Core Operations. The position will develop, lead and align the execution of both short term tactical initiatives and long-term strategies which will facilitate the organization’s ability to meet or exceed key service metrics. The Director will exhibit insight, innovation, and leadership to drive multiple strategies resulting in continuously improving quality and customer experience satisfaction.
VP, Enterprise Retail Category Management North America
The VP, Enterprise Retail Category Management for North America is responsible for developing enterprise strategies for and management of the portfolio of global retail products. The leader will work with local retail and category management teams, and executive sponsors to evaluate which categories and products should be handled at a global vs. local level. This leader sets the long- term enterprise course and plans for category analytics, category and product growth and profitability strategies, differentiated location strategy, range architecture, demand-based pricing, own brand strategy, supplier partnership and negotiation, and category execution. The leader will ensure program adoption within the local markets and cross-functional teams.